Alexandra Gouryan
Halle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Qualified Logistician - Sales Administration
Aisin Europe SA
03.2021 - Current
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Developed strategies to optimize utilization of available resources.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
Front and Back Desk Receptionist
Spa Cinq Mondes - Dolce La Hulpe Brussels Hotel & Resort 4*
11.2019 - 09.2020
- Greeted spa guests warmly to create positive first impression of establishment.
- Led spa tours for new members to familiarize guests with services provided.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Managed expenses and controlled costs through proper salon budget development and monitoring.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Receptionist - Leisure Consultant Trainee
La Créole Beach Hotel & Spa 4*
02.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Created and delivered recreational programs for small and large groups of guests.
- Planned guests' outings and special events to mark holidays and celebrate special occasions.
Passenger Services Trainee
Brussels Airlines N.V
02.2018 - 02.2018
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Education
Bachelor of Science - Tourism & Leisure Management
Haute École Lucia De Brouckère
Brussels06.2019
Skills
- Critical Thinking
- Transportation and Logistics Coordination
- Stress Management
- Administration Management
- Data Communications
- Customer Needs Assessments
Languages
French
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
English
Upper intermediate (B2)
Greek
Advanced (C1)
Russian
Elementary (A2)
Hobbies
Fitness
Swimming
Fashion
Traveling
Books
Timeline
Qualified Logistician - Sales Administration
Aisin Europe SA
03.2021 - Current
Front and Back Desk Receptionist
Spa Cinq Mondes - Dolce La Hulpe Brussels Hotel & Resort 4*
11.2019 - 09.2020
Receptionist - Leisure Consultant Trainee
La Créole Beach Hotel & Spa 4*
02.2019 - 05.2019
Passenger Services Trainee
Brussels Airlines N.V
02.2018 - 02.2018
Bachelor of Science - Tourism & Leisure Management
Haute École Lucia De Brouckère