Alexander Coeckelbergh
Wolvertem
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Field Engineer
Excis Compliance
02.2023 - Current
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
- Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
- Monitored construction methods and installations, inspection and testing processes.
IT Support Consultant
Bizztalent
06.2022 - 10.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
IT Support Engineer
Procter & Gamble
09.2021 - 01.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
IT Support Engineer Intern
CVO Lethas
03.2020 - 06.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Activated accounts for clients interested in new services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Assisted customers with product selection based on stated needs, proposed use and budget.
IT Support Engineer Intern
Odisee
01.2020 - 02.2020
- Installed, modified and repaired software and hardware to resolve technical issues.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
IT Support Engineer Intern
RealDolmen
01.2019 - 06.2019
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Education
HBO - Information Technology
Odisee
Skills
- Customer Service
- Hardware Configuration
- Document Typing and Formatting
- Maintenance Requirements
- Active Directory
- Microsoft Suite
- Microsoft Intune
- Drivers license B
Certification
Comptia A+ certification
-Passion for hardware repair and technical assistance
Languages
English
Bilingual or Proficient (C2)
Dutch
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
IT Field Engineer
Excis Compliance
02.2023 - Current
IT Support Consultant
Bizztalent
06.2022 - 10.2022
IT Support Engineer
Procter & Gamble
09.2021 - 01.2022
IT Support Engineer Intern
CVO Lethas
03.2020 - 06.2020
IT Support Engineer Intern
Odisee
01.2020 - 02.2020
IT Support Engineer Intern
RealDolmen
01.2019 - 06.2019
HBO - Information Technology
Odisee
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