Alessandro De Gregorio

• Collaborating to extend country penetration in Italy, managing a sales accounts by region
• developing new CRM solution to make easy and effective the sales process and contract management
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Increased sales by offering advice on purchases and promoting additional products.

• Lacing organization and new service model developing across 18 countries the Salesforce lighting solution, including maintenance services, fault codes, learning library, new service contract offering. Develop the new job profile in the One service organization model
• Standardization of service contract, defining the full service contract list and the price list by market
• Kaizen Methodology and lean approach in order to increase the efficiency and the quality of the process implemented
• Leading Scott Project to sell service contract embanded in machine's contract
• Identified issues, analyzed information and provided solutions to problems.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Maintained excellent attendance record, consistently arriving to work on time.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Lancing the one service organization project by synchronizing Switzerland and German organization
• Collaborating with Biesse HQ to solve main customer's claim
• Organize German team in order to support the technical part and issue on Switzerland Cusutomers
• introducing some optimization in all processes to introduce Salesforce Lighting solution
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Operation Director in all area assisting our final customer and trade with an outsourced call centre, spare warehouse and service network (168 Service Partners and 450 technical engineers) both for white (Beko, Bloomberg, Grundig) and brown goods (TV, audio & SDA Grundig) appliances
• Managing all Service business: out of warranty spares and accessories to our network or spares distributors; finish products offer to our customers due customer’s satisfaction, a portfolio of extended warranty opportunities
• Service & Commercial Returns Managing with technical check and authorization, reverse logistic flow and product grading and sales
• P&L Service and Returns MBO
• Project Leader on Corporate (ARCELIK AS) for ‘ Excellency in After Sales Services’ analyzing market’s Service organization benchmark and the model to increase efficiency and customer satisfaction
• ASAP University Association Member on New Service models collaborating with Brescia, Bergamo and Florence University
• External collaboration with CMMC Call Centre Association
• Explained diagnostic findings to customers and outlined repair or service options.
• Completed routine tasks such as tire rotation and balancing, oil changes and brake services.

As Contact Centre Operation Manager

• Business manager for outsourced Contact Centre in Budapest (5 countries)
• Manager and Coordinator for France, Poland, Italy and CSI Contact Centre
• Cost control and manager of P&L Service lines related to Contact Centre activities
• Project Leader Service Back Office Standardization project

As Project Manager Service UK Business & System Integration

• Project Manager for mapping and standardize UK processes according to Corporate Model
• Development, roll out and business follow up for SAP application to manage Purchase office, Supply Chain, Commercial orders and price list, Contact Centre order, Finance and cost Center allocation

As IT Project Manager It enhancing Finance, Planning&Control, Legal e Internal Audit Depts

• Main Project:
• SAP-BW MPA
• VAT Reimbursement on Export
• 231 application
• MPC Corporate Balance Sheet Application maintenance

• Manager for projects to improve strategic planning process, reengineering process, optimization of organization and process, controlling.
  Specific activity developed are: Project Manager on Healthcare sector for process analysis and reengineering of Technical Assistance Business Unit, according to business developing defined by CEO
• Business Consultant on Telecommunications sector for Software Selection and benchmark of the competitors for work force management solution for Contact Center.
  Definition of Request for Information (RFI) document, sizing of resource request for the project, cost analysis, performance and flexibility of the chosen system
• Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
• Adhered to industry practices, company standards and safety protocols in work.
• Completed assignments ahead of deadline.
• Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.

• Teamwork for core-business analysis, business process analysis and creating a model of management control for a Energy Firm. Administrative process reengineering
• Project Management in Energy and Administrative Firms for benchmark analysis, defining and creation of administrative control model, creation of budget process, administrative process reengineering.
• Teamwork for the creation of a federated data warehouse (based on Oracle databases) gives to the management of the reports (Business Object tools) in Energy and Administrative Firms
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Authored detailed work plans to meet business priorities and deadlines.
• Supported clients with business analysis, documentation and data modeling.