Alberto Ferrari
Antwerp
Overview
19
19
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Silo Operator
Katoen Natie
Antwerpen
03.2024 - 04.2025
- Ensured accurate order picking by utilizing RF scanning devices and verifying item numbers prior to loading onto transportation vehicles.
- Maintained a safe working environment by adhering to safety protocols and regulations during hi-lo operations.
- Achieved consistent punctuality and attendance rates, contributing to the reliability of the entire warehouse team.
- Expedited loading and unloading processes while ensuring minimal product loss or damage.
- Assisted in training new hires on hi-lo operation procedures, ensuring proper technique and adherence to safety protocols.
- Contributed to on-time order fulfillment with precise placement of pallets and containers in designated areas.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Customer Service Representative
Webhelp Spain (Apple)
05.2022 - 03.2024
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved accounting, service and delivery concerns.
Facility Maintenance Worker
Evolution Gaming Ltd
09.2019 - 01.2022
- Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted machine settings to maximize performance and equipment longevity.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Installed new locks, door handles, and door closers.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
- Followed preventive maintenance schedule to support building systems functionality.
Assembly Technician
Zaffarese Sign and Display Ltd
05.2019 - 01.2022
- Kept work areas organized, tidy, and clean for maximum productivity.
- Assembled and aligned parts and fixtures using hand and power tools.
- Maintained good stock levels, counted parts, and requested additional supplies.
- Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
- Reassembled and adjusted components to meet required specifications.
- Monitored inventory, keeping necessary supplies on hand.
- Completed tasks on time to meet quality and safety standards.
- Inspected all work for quality and compliance with design standards.
- Performed assembly of products according to specifications and instructions.
Drywaller
Gypsum 2000
10.2016 - 12.2018
- Pressed paper tape into joints to reinforce drywall and hide imperfections.
- Leveraged blueprints and layout plans to install drywall and prepare for painting.
- Glued, nailed or screwed wallboard panels to wood or metal framework to promote smoother, cleaner and faster hanging and finishing jobs.
- Filled joints between panels with multiple layers of compound to strengthen and smooth drywall and drywall joints.
- Sanded joints and treated areas to create smooth surface.
- Prepared panels by sawing, drilling or cutting holes for electrical outlets, air-conditioning units and plumbing.
- Applied skills in taping, sanding and finishing drywall to meet project specifications.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Finished and trimmed drywall with professional-level quality.
- Completed installation of drywall sheets on commercial and residential properties.
- Used diverse variety of tools and equipment for safe installation of drywall.
- Removed and replaced damaged drywall to complete repair and restoration projects.
Woodworker
Falegnameria Apuana
02.2011 - 09.2016
- Measured and cut materials in adherence to schematic drawings.
- Completed general finish work and sanding.
- Reviewed job specifications to determine necessary tools and materials.
- Demonstrated in-depth knowledge of sanders, saws and routers.
- Constructed standard and custom items from wood.
- Performed lumber milling and shaping, solid woodwork and door construction.
- Compared and matched color, grain and texture to select wood, veneer and laminate materials.
- Set up and safely operated woodworking equipment, routers, table saws and belt sanders.
- Followed drawings and measurement specifications to accurately construct products.
- Utilized diverse hand tools to fabricate and assemble store fixtures and cabinets.
- Created traditional joinery such as mortise and tenon, lock miter and dovetail, in addition to conventional joinery using dowels and pocket screws.
- Trimmed sections of new construction to meet existing structure or joints to fit together tightly.
- Planned workflow and material usage to provide efficient time management and access to materials.
Warehouse Worker
Esselunga
09.2008 - 10.2010
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Safely and securely loaded items to prevent damage during transport.
- Maintained store assets with effective loss prevention strategies.
Receptionist
Neos Banca
09.2006 - 09.2008
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Istituto Tecnico Commerciale "D. Zaccagna"
Carrara 01.2002 - 01.2008
Timeline
Silo Operator
Katoen Natie
03.2024 - 04.2025
Customer Service Representative
Webhelp Spain (Apple)
05.2022 - 03.2024
Facility Maintenance Worker
Evolution Gaming Ltd
09.2019 - 01.2022
Assembly Technician
Zaffarese Sign and Display Ltd
05.2019 - 01.2022
Drywaller
Gypsum 2000
10.2016 - 12.2018
Woodworker
Falegnameria Apuana
02.2011 - 09.2016
Warehouse Worker
Esselunga
09.2008 - 10.2010
Receptionist
Neos Banca
09.2006 - 09.2008
High School Diploma -
Istituto Tecnico Commerciale "D. Zaccagna"
01.2002 - 01.2008