Overview
Work History
Education
Timeline
Generic
Alberto  Ferrari

Alberto Ferrari

Antwerp

Overview

19
19
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Silo Operator

Katoen Natie
Antwerpen
03.2024 - 04.2025
  • Ensured accurate order picking by utilizing RF scanning devices and verifying item numbers prior to loading onto transportation vehicles.
  • Maintained a safe working environment by adhering to safety protocols and regulations during hi-lo operations.
  • Achieved consistent punctuality and attendance rates, contributing to the reliability of the entire warehouse team.
  • Expedited loading and unloading processes while ensuring minimal product loss or damage.
  • Assisted in training new hires on hi-lo operation procedures, ensuring proper technique and adherence to safety protocols.
  • Contributed to on-time order fulfillment with precise placement of pallets and containers in designated areas.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.

Customer Service Representative

Webhelp Spain (Apple)
05.2022 - 03.2024
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.

Facility Maintenance Worker

Evolution Gaming Ltd
09.2019 - 01.2022
  • Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Performed minor wall repair, installed drywall, and applied wallpaper.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Adjusted machine settings to maximize performance and equipment longevity.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Installed new locks, door handles, and door closers.
  • Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
  • Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
  • Followed preventive maintenance schedule to support building systems functionality.

Assembly Technician

Zaffarese Sign and Display Ltd
05.2019 - 01.2022
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Maintained good stock levels, counted parts, and requested additional supplies.
  • Maintained accurate records of parts used in assembly process to enable tracking history and store consistent information.
  • Reassembled and adjusted components to meet required specifications.
  • Monitored inventory, keeping necessary supplies on hand.
  • Completed tasks on time to meet quality and safety standards.
  • Inspected all work for quality and compliance with design standards.
  • Performed assembly of products according to specifications and instructions.

Drywaller

Gypsum 2000
10.2016 - 12.2018
  • Pressed paper tape into joints to reinforce drywall and hide imperfections.
  • Leveraged blueprints and layout plans to install drywall and prepare for painting.
  • Glued, nailed or screwed wallboard panels to wood or metal framework to promote smoother, cleaner and faster hanging and finishing jobs.
  • Filled joints between panels with multiple layers of compound to strengthen and smooth drywall and drywall joints.
  • Sanded joints and treated areas to create smooth surface.
  • Prepared panels by sawing, drilling or cutting holes for electrical outlets, air-conditioning units and plumbing.
  • Applied skills in taping, sanding and finishing drywall to meet project specifications.
  • Measured and marked cutting lines on drywall for lengths, heights and penetrations.
  • Finished and trimmed drywall with professional-level quality.
  • Completed installation of drywall sheets on commercial and residential properties.
  • Used diverse variety of tools and equipment for safe installation of drywall.
  • Removed and replaced damaged drywall to complete repair and restoration projects.

Woodworker

Falegnameria Apuana
02.2011 - 09.2016
  • Measured and cut materials in adherence to schematic drawings.
  • Completed general finish work and sanding.
  • Reviewed job specifications to determine necessary tools and materials.
  • Demonstrated in-depth knowledge of sanders, saws and routers.
  • Constructed standard and custom items from wood.
  • Performed lumber milling and shaping, solid woodwork and door construction.
  • Compared and matched color, grain and texture to select wood, veneer and laminate materials.
  • Set up and safely operated woodworking equipment, routers, table saws and belt sanders.
  • Followed drawings and measurement specifications to accurately construct products.
  • Utilized diverse hand tools to fabricate and assemble store fixtures and cabinets.
  • Created traditional joinery such as mortise and tenon, lock miter and dovetail, in addition to conventional joinery using dowels and pocket screws.
  • Trimmed sections of new construction to meet existing structure or joints to fit together tightly.
  • Planned workflow and material usage to provide efficient time management and access to materials.

Warehouse Worker

Esselunga
09.2008 - 10.2010
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Completed cycle counts and monthly inventory.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Safely and securely loaded items to prevent damage during transport.
  • Maintained store assets with effective loss prevention strategies.

Receptionist

Neos Banca
09.2006 - 09.2008
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Istituto Tecnico Commerciale "D. Zaccagna"
Carrara
01.2002 - 01.2008

Timeline

Silo Operator

Katoen Natie
03.2024 - 04.2025

Customer Service Representative

Webhelp Spain (Apple)
05.2022 - 03.2024

Facility Maintenance Worker

Evolution Gaming Ltd
09.2019 - 01.2022

Assembly Technician

Zaffarese Sign and Display Ltd
05.2019 - 01.2022

Drywaller

Gypsum 2000
10.2016 - 12.2018

Woodworker

Falegnameria Apuana
02.2011 - 09.2016

Warehouse Worker

Esselunga
09.2008 - 10.2010

Receptionist

Neos Banca
09.2006 - 09.2008

High School Diploma -

Istituto Tecnico Commerciale "D. Zaccagna"
01.2002 - 01.2008
Alberto Ferrari