Alamelu Mohan
Brussels
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
10+ years of experience in the field of Information Technology with Application support. Extensive experience and knowledge in Application Management Services, SQL, ITIL, SharePoint Administration in Retail Domain. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SeniorApplicationSupportEngineer, Release Engineer
Tata Consultancy Services, Client - BPOST
09.2020 - Current
- As AMS provider, analyzing SQL codes for any bugs, troubleshooting issues, application support functions, deploying codes on test servers and testing for any issues and then deploying on live
- Closely work with Development and testing team and work on build and deployment and ensure smooth production releases.
- Designing database backup, archiving, and storage strategy
- Managing database access and also create SQL Jobs
- Supporting database design, creation, and testing activities
- Managing database availability and performance, including incident and problem management
- Experience in supporting Web Based application which involves following technology .NET
- Manage SharePoint On-Prem environment for project
- SharePoint, PL/SQL
- Creating and Managing Linux Jobs
- Performing certificate renewals in all applications before expiry.
- Creating SharePoint Online forms with Power Apps
- Creating SharePoint sites based on requirements
- Analyzing & fixing issues reported in SharePoint
- Use Info-Path designer & SharePoint designer for creating & managing workflows, forms, sites in
- SharePoint
- Identify and drive continuous improvement initiatives
- Providing post deployment support for upgrades / changes / enhancements done on production (Live) Environment
- Change Management - Have taken responsibility of deployment, raising change request and coordinating with business teams to complete deployment 100% with compliance to standards
- Prioritizes requests in accordance with agreed service level agreement
- Incident Management - Within own area of knowledge, follows agreed procedures to investigate issues and other requests for support and determines appropriate actions to take
- Interface with 1st line support and development team
- Provide support for application build, releases & monitoring
- User Problem Management - User interactions through phone / mail to get more details for fault
- Provides correct responses to requests for support by means of, for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers
- Designed sites, created forms and workflows in SharePoint online
- Automated many manual activities SQL scripts
- Problem Management - Captured recurring incidents, analyzed reason for failures and provided permanent fixes for issues
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Analyzed proposed technical solutions based on customer requirements.
- Guide and help team members in all activities.
Application Support Engineer, SharePoint SME
Tata Consultancy Services, Client - Marks and Spencer
10.2013 - 10.2019
- Experience in supporting Web Based applications which involves following technology SharePoint
- PL/SQL
- Identify and drive continuous improvement initiatives
- Change Management - Have taken responsibility of deployment, raising change request and coordinating with business teams to complete deployment 100% with compliance to standards
- Worked to create DOU, Runbook, and HLD and DLD documents
- Prioritizes requests in accordance with agreed service level agreement
- Incident Management - Within own area of knowledge, follows agreed procedures to investigate issues and other requests for support and determines appropriate actions to take
- Provides correct responses to requests for support by means of, for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers
- Performance and Capacity Reporting
- Designed sites, created forms and workflows in SharePoint online
- Use Info-Path designer & SharePoint designer for creating & managing workflows, forms, sites in SharePoint
- Problem Management - Captured recurring incidents, analyzed reason for failures and provided permanent fixes for issues
- Provide solution walkthrough and conduct Conference Room Pilot session
- Ensures all work is carried out and documented in accordance with required standards, methods and procedures
- Project Profile
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Communicated with clients to define business objectives and present individualized solutions.
- Addressed technical issues and guided end users through resolution.
Education
Bachelor of Technology - Bio -Technology
Anna University
Chennai, India2012
Skills
- ITIL Certified Application Support Engineer
- Risk Assessment
- Technical Analysis
- Data Analysis
- Releases Processes
- SharePoint Online & On-Prem
- Technical Support
- Customer Relationship Management
- SQL, SQL DBA
- Power Apps
- Using various ticketing tools like Jira, ServiceNow etc
- Linux
- Debugging and Troubleshooting
- Ability to learn new skills quickly with little supervision and ensuring detail is of high priority
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Ability to work autonomously and exhibit excellent judgment
Accomplishments
- Service and commitment award 2016, 2018 & 2023
- Best Team award 2022 & 2023
- Best performer award from Marks and Spencer IT Operations Head, UK
- 8 times on the spot award winner for completing major certificate renewal and other major activities.
- Team award for 2017 & Star of the month award for 2015
- Received topmost rating consecutively for 5 years
Certification
ITIL foundation V3 certified
Additional Information
Employment Record
- Company : TATA CONSULTANCY SERVICES (TCS), India
- Designation : Assistant Consultant
Duration : Mar 2013 – Present
Timeline
SeniorApplicationSupportEngineer, Release Engineer
Tata Consultancy Services, Client - BPOST
09.2020 - Current
Application Support Engineer, SharePoint SME
Tata Consultancy Services, Client - Marks and Spencer
10.2013 - 10.2019
Bachelor of Technology - Bio -Technology
Anna University
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