SERVICE-NOW (SNOW)
Akshat Bhargava
Techno-Functional Analyst
Brussels
Summary
Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Proactive and achievement-oriented Techno Functional analyst bringing 15+ years of experience with special emphasis helping IT & Banking clientele. Articulate communicator, natural leader and organized person.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Techno-Functional Analyst
ING Belgium
03.2017 - Current
- Currently working as Techno-Functional Analyst in HR & Finance area since July 2022. Roles and responsibility is to support the decommissioning of the in-scope unisys Mainframe applications (FPM,FMI,GIB etc.) . Have worked on tools like UAC, Azure board, SQL Server Management Studio (SSMS). Also involved in ITRMP related activities ( Amyna , Aveksa, One Identity etc.) . Was involved a bit in the financial processes and reporting. Also have worked as a Database Administrator (DBA) on the tool involving support to Treasury business users.
- Have worked as Technical Lead in "Data Masking" project to implement GDPR regulations within ING bank. The role involved functional, development, analysis on Mainframe & Windows platforms. Different tasks related to SQL, Windows & Mainframe were involved. Have worked extensively on SNOW, Azure board etc as well. Also involved in provisioning of Windows servers, support during the installation of Orchestrator tool to enable automatic scheduling of scripts / tasks. Implementation of BMAS DB and programs related to data masking were also developed and tested.
- Have worked as Module Leader to support the stability of Mainframe Test (IOTA) Environment. This enables the testers to have E2E testing platform.
- Have worked in Payments area as a senior developer and System tester on business applications AIP, , OVI, DOM,DOP,CHQ etc.
- Also has knowledge on business applications under domains Accounts & Savings (PAN, OAM, RAM etc) , Cards (PAC, COP etc.), Insurance (LIF), Order management (KIC, KOC etc.).
- Have worked as interim Product owner which involves to identify the risks associated with project timelines or deliverables, implementing mitigation strategies when necessary. Also have managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations. Actively participated in industry events to stay informed about emerging trends relevant to our products. Created comprehensive user stories with clear acceptance criteria to guide development efforts.
Techincal Analyst
Credit Union Australia
02.2016 - 02.2017
- Collaborated with team members to develop, identify and accomplish assigned goals and objectives.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
- Managed team meetings and discussed project's goals and objectives.
Senior Software Developer
ING Belgium
04.2013 - 01.2016
- Have worked on Payments domain involving Mainframe business applications like AIP, OVI,DOP,DOM etc.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Managed the scrum ceremonies as a scrum master.
- Analysis of business, technical and functional specifications.
- Creation of high and low level Technical analysis documents.
- Incident and problem management for business applications.
- Ensure on time deliveries with high quality.
Senior Developer (Mainframe)
Equifax, United Kingdom
01.2012 - 03.2013
- Established clear communication channels between stakeholders, facilitating better decision-making throughout project lifecycles.
- Incorporated industry best practices to ensure high-quality code, minimizing defects and reducing maintenance efforts.
Developer(mainframe) and production support engineer
HSBC Financial Corporations, USA
08.2008 - 11.2011
- Reduced development time by creating reusable code libraries for future projects.
- Implemented rigorous testing procedures to identify and resolve potential bugs before deployment.
Education
Masters in Management - Management
Solvay – Vrije Universiteit Brussels
Brussels, Belgium 04.2001 -
Bachelor of Engineering - Information Technology
J.E.C.R.C Jaipur
Jaipur India 04.2001 -
Certification
PSM I Certified (Scrum.org)
Software
CHANGE(CHG) Management
JIRA
Microsoft Azure
Data Management (DMSII)
Confluence
Languages
French
Elementary (A2)
English
Bilingual or Proficient (C2)
Timeline
Techno-Functional Analyst
ING Belgium
03.2017 - Current
Techincal Analyst
Credit Union Australia
02.2016 - 02.2017
Senior Software Developer
ING Belgium
04.2013 - 01.2016
Senior Developer (Mainframe)
Equifax, United Kingdom
01.2012 - 03.2013
Developer(mainframe) and production support engineer
HSBC Financial Corporations, USA
08.2008 - 11.2011
Masters in Management - Management
Solvay – Vrije Universiteit Brussels
04.2001 -
Bachelor of Engineering - Information Technology
J.E.C.R.C Jaipur
04.2001 -
PSM I Certified (Scrum.org)
PSPO I Certified (Scrum.org)
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