Akale Bidewellson Okole

1. Operations Management Experience

• Overseeing front desk, housekeeping, food and beverage, and maintenance teams.
• Handling guest complaints and ensuring high customer satisfaction.
• Managing staff schedules, hiring, and training employees.
• Ensuring compliance with health, safety, and hospitality regulations.

2. Financial and Auditing Skills

• Performing night audits and daily revenue reconciliation.
• Identifying and resolving discrepancies in transactions.
• Managing accounts receivable, payable, and cash flow.
• Preparing financial reports for management or ownership.

Key Responsibilities

1. Sales Strategy & Revenue Growth

• Develop and implement online sales strategies to increase revenue.
• Manage and optimize e-commerce platforms (e.g., Shopify, WooCommerce, Amazon, eBay).
• Set and achieve sales targets and KPIs.

2. Digital Marketing & Lead Generation

• Work with the marketing team to drive traffic through SEO, PPC, email campaigns, and social media marketing.
• Optimize product listings, descriptions, and pricing strategies.
• Use analytics tools (Google Analytics, Facebook Pixel) to measure and improve performance.

• Greeted guests upon arrival, checked them in, and provided information about hotel services and amenities.
• Handled guest enquiries and complaints efficiently, ensuring high levels of satisfaction.
• Managed reservations and cancellations using hotel management software, maintaining accurate records.
• Collaborated with housekeeping and maintenance teams to ensure rooms were ready and in excellent condition.
• Maintained neat, presentable reception area through frequent cleaning and tidying.