Ahmet Uyar
Laval
Summary
A dedicated professional with extensive experience in technical support, web development, and team management, seeking to leverage my skills in a dynamic and challenging environment. Strong analytical abilities, excellent problem-solving skills, and a proven track record in project management and customer service.
Overview
14
14
years of professional experience
Work History
Technical Support Consultant
Rogers Communication
Montréal
11.2023 - Current
- Troubleshoot and resolve Rogers equipment issues, ensuring minimal downtime for customers
- Diagnose and fix issues with customer-owned equipment, maintaining a high level of customer satisfaction
- Handle responsibilities in retention, sales, and billing, contributing to overall customer loyalty and revenue growth
Administrative Assistant
FLTRapp - Startup
Dubai (Remote)
07.2023 - 11.2023
- Organized staff and managed day-to-day operations, ensuring smooth workflow and productivity
- Developed strategic plans to enhance company growth and efficiency
- Formed and maintained partnerships to expand business opportunities
- Hosted Twitter Spaces with over 600 listeners, increasing the company's social media presence and engagement
Technical Support Representative
Global Cloud Infrastructure Ltd.
Richmond (Remote)
06.2023 - 07.2023
- Resolved complex technical issues for VPS clients, ensuring minimal downtime and optimal performance.
- Provided expert guidance on best practices and security measures for VPS management.
- Assisted clients with installation & configuration communicated tickets & documented issues
Customer Service Agent
Gexel
Montréal
12.2022 - 05.2023
- Provided exceptional customer service for the TD Insurance campaign, handling inquiries and resolving issues efficiently
- Educating customers regarding credit card policies
Supervisor
Stationnement Crescent Inc.
Montréal
01.2011 - 01.2019
- Managed emails related to complaints and reservations, ensuring prompt and effective communication
- Trained new employees, fostering a knowledgeable and efficient team
- Organized schedules and managed parking lots, optimizing space utilization and customer service
- Handled billing and customer inquiries, maintaining accurate records and customer satisfaction
- Reference: Serge Laleyan, (514) 866-5177
Web Developer (Co-Founder)
Web Strix
Montréal
01.2013 - 01.2015
- Developed and maintained websites for various companies, utilizing HTML, CSS, and JavaScript for front-end development
- Built a CRM system for a security company to manage background checks, enhancing operational efficiency
- Offered web hosting and IT solutions for small businesses, providing comprehensive technical support
- Managed IT infrastructure, including CPanel, Linux, Windows, and troubleshooting
Education
Certificate - Computer and Information Technology
McGill University
01.2023
High School Diploma -
Eulalie Durocher
01.2013
Skills
- Precise and rapid communication
- Adaptability to projects and technology
- Strong analytical skills
- Responsiveness
- Problem-solving abilities
- Stress Management
- Computer skills: Web Development, Virtual Machines, Linux, Windows, IT troubleshooting
Languages
- English, Advanced
- French, Advanced
- Turkish, Advanced
References
References available upon request.
Timeline
Technical Support Consultant
Rogers Communication
11.2023 - Current
Administrative Assistant
FLTRapp - Startup
07.2023 - 11.2023
Technical Support Representative
Global Cloud Infrastructure Ltd.
06.2023 - 07.2023
Customer Service Agent
Gexel
12.2022 - 05.2023
Web Developer (Co-Founder)
Web Strix
01.2013 - 01.2015
Supervisor
Stationnement Crescent Inc.
01.2011 - 01.2019
Certificate - Computer and Information Technology
McGill University
High School Diploma -
Eulalie Durocher
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