AHMAD SAMRA

• Ensured shipment data was accurate, complete, and validated to prevent customs delays and ensure compliance with regulations.
• Performed data validation and checks for restricted or prohibited items, helping reduce compliance risks.
• Supported ICS2 (Import Control System 2) compliance by managing accurate electronic data submissions.
• Aligned shipment processes with international customs and safety regulations.

Started an online programming course to build a solid foundation in coding. Over this period, I explored multiple languages and tools including JavaScript, Python, HTML, CSS, and got hands-on with frameworks like ReactJS, Node.js, Express.js, and MongoDB. I built small online projects to apply what I learned and kept growing my skills through consistent practice.

Later, from Sep 2022 to Aug 2023, I completed a diploma in front-end development, focusing on real-world projects using ReactJS, Tailwind, Bootstrap, and REST APIs, strengthening both my front-end and back-end abilities.

Tech Skills:

• Languages: JavaScript, Python, HTML, CSS
• Front-End: ReactJS, Bootstrap, Tailwind CSS
• Back-End: Node.js, Express.js
• Database: MongoDB
• Tools & Other: REST APIs, Git, Visual Studio Code

• Volunteer in many organizations like the Belgian Red Cross, Vluchtelingenwerk Vlaanderen.
• This helped me integrate into the local community and gain some experience and soft skills, which also included some computer tasks.

• Responded to user inquiries via phone and email, resolving both software and hardware issues efficiently.
• Oversaw hardware asset tracking, maintenance, and disposal, maintaining accurate inventory records.
• Built strong user relationships by delivering responsive, solution-focused support with a high customer satisfaction rate.

• Provided technical support via phone and email to troubleshoot software and hardware issues for end-users.
• Managed hardware assets, including inventory records and maintenance, to ensure proper equipment disposal.
• Delivered excellent customer service, resulting in high levels of customer satisfaction and positive relationships with users.