Adrien Lepowic
Bruxelles
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
Work History
Receptionist
The Hotel
09.2023 - Current
- Knowledge of Mews
- Work as an extra (day and night)
Receptionist
Marivaux Hotel
07.2022 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front Office Manager
Marivaux Hotel
01.2023 - 04.2023
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Receptionist
Hotel Le Plaza
03.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
Education
EASA Licence - Cabin Crew
Wallonie Aerotraining Network
Charleroi, Belgium11.2021
Bachelor - Translation And Interpretation
University of Mons
Mons, Belgium07.2021
Skills
- Service-Oriented Mindset
- Customer/Client Relations
- Staff Management
- Organization Skills
- Multitasking Abilities
- Excellent Communication
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Dutch
Elementary (A2)
Timeline
Receptionist
The Hotel
09.2023 - Current
Front Office Manager
Marivaux Hotel
01.2023 - 04.2023
Receptionist
Marivaux Hotel
07.2022 - Current
Receptionist
Hotel Le Plaza
03.2022 - 07.2022
EASA Licence - Cabin Crew
Wallonie Aerotraining Network
Bachelor - Translation And Interpretation
University of Mons
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