Adrien Beuzart
Brussels
Summary
With over ten years of professional experience in the automotive industry, i've acquired a wide range of skills in sales, customer service, prospecting and entrepreneurship. Optimistic and hard-working to the core, I like order and being methodical in my work to always deliver the same quality. I dream of being able to devote myself over the long term to a solid company and put all my enthusiasm at its service. Curious and motivated, I'm said to be easy to talk to, always in a good mood and someone you can rely on.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Customer service representative
Ford AB Automotive
Vilvoorde
12.2021 - 11.2024
- Performed administrative duties contributing towards smooth delivery operations.
- Assisted customers in making informed decisions by providing detailed product information.
- Participated in team meetings sharing best practices for improving service delivery.
Customer service advisor
BMW Ginion Group
Overijse
01.2020 - 12.2021
- Optimised resource allocation during peak hours, prevented long wait times for customers or callers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Delivery advisor
BMW Ginion Group
Overijse
11.2018 - 12.2020
- Manage vehicle deliveries and guarantee a high-quality customer experience.
- Resolved customer complaints quickly, resulting in improved relations.
- Streamlined delivery process to boost overall productivity.
General manager
Art Automobiles
Court-Saint-Etienne
07.2017 - 09.2018
- Setting up my own business as a self-employed person in the automotive industry.
- Company specialising in vehicle cleaning better known as "Detailing".
- Customer management, prospecting for new customers, accounting, invoicing, social networks.
Car salesperson
Automobiles Week-End
Uccle
01.2016 - 06.2017
- Managed inventory to ensure availability of various car models as per demand.
- Consulted on financing options whilst selling cars leading to increased sales figures.
- Arranged promotional materials around dealership, attracting potential buyers.
Assistant manager
Autopflege MUC
Munich, Germany
09.2014 - 01.2016
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Streamlined store operations with efficient scheduling.
Sales trainee
Automobiles Week-End
Uccle
10.2012 - 06.2014
- Improved sales figures by implementing learnt techniques from training programmes.
- Assisted senior sales associates during busy periods for smooth operation of the store.
- Redaction of sales advertisements.
Education
Car dealer
EFP
Uccle, Brussels Capital 09.2012 - 06.2014
Accounting
EFP
Uccle, Brussels Capital 09.2012 - 06.2014
CESS - Modern languages
CEPES
Jodoigne, Walloon Brabant ProvinceSkills
- Client-Focused approach
- Empathy understanding
- Proactive follow-up behaviour
- Sales practices understanding
Languages
French
Native
English
Advanced
Dutch
Elementary
German
Elementary
Timeline
Customer service representative
Ford AB Automotive
12.2021 - 11.2024
Customer service advisor
BMW Ginion Group
01.2020 - 12.2021
Delivery advisor
BMW Ginion Group
11.2018 - 12.2020
General manager
Art Automobiles
07.2017 - 09.2018
Car salesperson
Automobiles Week-End
01.2016 - 06.2017
Assistant manager
Autopflege MUC
09.2014 - 01.2016
Sales trainee
Automobiles Week-End
10.2012 - 06.2014
Car dealer
EFP
09.2012 - 06.2014
Accounting
EFP
09.2012 - 06.2014
CESS - Modern languages
CEPES
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