Adriana Babanczyk
Oostkamp
Summary
Detailed customer service known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parter/Reviewer
Curavistamag- A Luxury Hotels & Resorts Magazine
12.2024 - Current
- Captured and visually documented extraordinary travel and real estate experiences.
- Architected dream vacations, providing trusted recommendations for exotic destinations.
- Curated lifelong memories through meticulously planned travel experiences.
Administrative Support Specialist
MBTech
10.2022 - Current
- Processed invoices accurately, ensuring timely payment of clients.
- Preparation of LIMOSA and check-in at work
- Monitoring the revenue of the company in Poland and Belgium, contact with your accountant.
- Searching for new clients.
HR Administrative Assistant/Virtual Executive Assistant
Bastek bvba
Harelbeke
03.2022 - 08.2022
- Recruited and hired qualified candidates to fill open positions.
- Organized physical and electronic materials, efficiently managing employee files, tracking expiry dates, and entering data into Excel sheets.
- Coordinated new employee onboarding with orientation scheduling and preparation.
- Account for subcontractors and issue invoices to clients.
- Posted job ads, and created and posted social media content using Canva.
Assistant Front Office Manager ( Receptionist )
Dwór Mystkowo ( Royal Hotel )
Mystkowo
08.2017 - 03.2022
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Investigated customer complaints and took corrective action when necessary
- Implemented standard operating procedures to improve guest check- and -out process.
- Responded promptly to customer inquiries via telephone or email.
- Presented hotel offerings to potential customers, managed the company fanpage and website, and supported event preparations and international conferences.
- Managed daily administrative and front desk operations, ensuring smooth communication and efficient service.
- Participated in recruitment activities such as interviewing potential candidates.
- Guided and led office staff to optimize service delivery to employees and customers.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
Education
Master of Arts - Tourism And Recreation: Tourism Manager
AWF Im. Józefa Piłsudsk
Warsaw07-2021
Skills
- Excellent interpersonal communications
- Customer relations
- Multitasking
- Calm under pressure
- Active listening
- Problem-solving
- Analytical and critical thinking
- Computer skills
- Attention to detail
- Video content creation & editing
- Social media marketing
- Flexible and adaptable
- Great team player
Languages
Polish
First Language
English
Proficient (C2)
C2
Dutch
Intermediate (B1)
B1
Certification
- Leisure hotel / SPA management
- E marketing course - basics of internet advertising
- Course effective Facebook & Instagram advertising from scratch
Timeline
Parter/Reviewer
Curavistamag- A Luxury Hotels & Resorts Magazine
12.2024 - Current
Administrative Support Specialist
MBTech
10.2022 - Current
HR Administrative Assistant/Virtual Executive Assistant
Bastek bvba
03.2022 - 08.2022
Assistant Front Office Manager ( Receptionist )
Dwór Mystkowo ( Royal Hotel )
08.2017 - 03.2022
- Leisure hotel / SPA management
- E marketing course - basics of internet advertising
- Course effective Facebook & Instagram advertising from scratch
Master of Arts - Tourism And Recreation: Tourism Manager
AWF Im. Józefa Piłsudsk
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