ABOUBAKR MEDDAH
Avenue Du Pois De Senteur 27 Laeken
Summary
Dynamic Field Service Engineer with expertise in system diagnostics and troubleshooting, honed at Glory Global Solutions. Recognized for enhancing customer satisfaction through effective on-site support and prompt resolution of complex technical issues. Proven ability to install and maintain equipment while delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Field Service Engineer
Glory Global Solutions
02.2024 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Technical Support Engineer
NCR
03.2022 - 02.2024
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Field Service Technician
TKE
02.2020 - 02.2021
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service .
Education
Bachelor of Science - Electromechanical Engineering Option Mécanical
Fédération Wallonie-Brussels
Brussel, Belgium06-2020
Skills
- BA4 , BA5 , VCA
- System diagnostics
- Customer service management
- Troubleshooting and repair
- Equipment installation
- On-site support
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Timeline
Field Service Engineer
Glory Global Solutions
02.2024 - Current
Technical Support Engineer
NCR
03.2022 - 02.2024
Field Service Technician
TKE
02.2020 - 02.2021
Bachelor of Science - Electromechanical Engineering Option Mécanical
Fédération Wallonie-Brussels
Similar Profiles
Efrain Morales LoyaEfrain Morales Loya
Help Desk Agent at Glory Global SolutionsHelp Desk Agent at Glory Global Solutions
Zohreh ZahedikermaniZohreh Zahedikermani
Customer Service Support Agent at Glory Global SolutionsCustomer Service Support Agent at Glory Global Solutions
Justin NapierJustin Napier
Help Desk Agent at Glory Global SolutionsHelp Desk Agent at Glory Global Solutions