Abir Abdesselam
Brussels
Summary
Motivated and adaptable sales representative with a strong foundation in both in-person and online B2C sales. I bring over four years of hands-on experience in engaging customers, boosting product visibility, and closing deals across various industries, including gourmet food, e-commerce, credit services, and online education. I excel in relationship-building, customer needs analysis, and communication, skills that drive conversion and cultivate long term client trust.
Overview
5
5
years of professional experience
Work History
Sales Representative
Gourmet Chocolaterie
Brussels
08.2024 - Current
- Sell high-end Belgian chocolate products directly to customers in a retail setting.
- Engage customers with product storytelling, flavor descriptions, and gift suggestions.
- Consistently meet or exceed daily sales targets by identifying customer preferences, and upselling specialty items.
- Developed strong customer rapport that led to repeat purchases and referrals.
Online English Tutor
Preply.com
Brussels
07.2022 - 09.2023
- Taught conversational and business English to international students online.
- Adapted lessons to individual goals, improving client retention and satisfaction.
- Used strong interpersonal communication and presentation skills to build trust and keep students engaged.
- Translated teaching methods into customer service and communication techniques applicable to sales.
Remote Prequalifier
Rent to Own Services (Credit Repair Services, US Market)
Brussels
02.2023 - 06.2023
- Prequalified leads for credit repair and rent-to-own home services via phone.
- Delivered value-driven scripts to assess client eligibility and readiness, forwarding qualified leads to closers.
- Maintained a high conversion rate by asking effective discovery questions and understanding customer pain points.
- Demonstrated exceptional listening and objection-handling skills in a fast-paced, remote environment.
Internet Sales
ThekawaiibearShop, ShopHaloLights,Vibenetics, OutdoorFiends.com
Biskra
08.2020 - 06.2022
- Built and managed four niche e-commerce shops from the ground up.
- Conducted market research and tested offers to improve sales conversion rates.
- Analyzed sales trends and adjusted product listings, descriptions, and pricing accordingly.
- Applied customer engagement strategies to increase upsell opportunities and cart value.
Education
Master of Science - Applied Linguistics
University Mohamed Khider Biskra
Algeria06-2021
Bachelor of Science - English Language And Literature
University Mohamed Khider Biskra
Algeria01-2018
Bachelor of Science - Marketing
ISFCE
Brussels, BelgiumSkills
- Customer-Centric Sales
- In-Person & Remote Selling
- Lead qualification and conversion
- Upselling and cross-selling
- Objection handling
- Active listening
- Product knowledge
- Adaptability & Learning Agility
Timeline
Sales Representative
Gourmet Chocolaterie
08.2024 - Current
Remote Prequalifier
Rent to Own Services (Credit Repair Services, US Market)
02.2023 - 06.2023
Online English Tutor
Preply.com
07.2022 - 09.2023
Internet Sales
ThekawaiibearShop, ShopHaloLights,Vibenetics, OutdoorFiends.com
08.2020 - 06.2022
Master of Science - Applied Linguistics
University Mohamed Khider Biskra
Bachelor of Science - English Language And Literature
University Mohamed Khider Biskra
Bachelor of Science - Marketing
ISFCE
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