Summary
Overview
Work History
Education
Skills
Timeline
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Abir Abdesselam

Brussels

Summary

Motivated and adaptable sales representative with a strong foundation in both in-person and online B2C sales. I bring over four years of hands-on experience in engaging customers, boosting product visibility, and closing deals across various industries, including gourmet food, e-commerce, credit services, and online education. I excel in relationship-building, customer needs analysis, and communication, skills that drive conversion and cultivate long term client trust.

Overview

5
5
years of professional experience

Work History

Sales Representative

Gourmet Chocolaterie
Brussels
08.2024 - Current
  • Sell high-end Belgian chocolate products directly to customers in a retail setting.
  • Engage customers with product storytelling, flavor descriptions, and gift suggestions.
  • Consistently meet or exceed daily sales targets by identifying customer preferences, and upselling specialty items.
  • Developed strong customer rapport that led to repeat purchases and referrals.

Online English Tutor

Preply.com
Brussels
07.2022 - 09.2023
  • Taught conversational and business English to international students online.
  • Adapted lessons to individual goals, improving client retention and satisfaction.
  • Used strong interpersonal communication and presentation skills to build trust and keep students engaged.
  • Translated teaching methods into customer service and communication techniques applicable to sales.

Remote Prequalifier

Rent to Own Services (Credit Repair Services, US Market)
Brussels
02.2023 - 06.2023
  • Prequalified leads for credit repair and rent-to-own home services via phone.
  • Delivered value-driven scripts to assess client eligibility and readiness, forwarding qualified leads to closers.
  • Maintained a high conversion rate by asking effective discovery questions and understanding customer pain points.
  • Demonstrated exceptional listening and objection-handling skills in a fast-paced, remote environment.

Internet Sales

ThekawaiibearShop, ShopHaloLights,Vibenetics, OutdoorFiends.com
Biskra
08.2020 - 06.2022
  • Built and managed four niche e-commerce shops from the ground up.
  • Conducted market research and tested offers to improve sales conversion rates.
  • Analyzed sales trends and adjusted product listings, descriptions, and pricing accordingly.
  • Applied customer engagement strategies to increase upsell opportunities and cart value.

Education

Master of Science - Applied Linguistics

University Mohamed Khider Biskra
Algeria
06-2021

Bachelor of Science - English Language And Literature

University Mohamed Khider Biskra
Algeria
01-2018

Bachelor of Science - Marketing

ISFCE
Brussels, Belgium

Skills

  • Customer-Centric Sales
  • In-Person & Remote Selling
  • Lead qualification and conversion
  • Upselling and cross-selling
  • Objection handling
  • Active listening
  • Product knowledge
  • Adaptability & Learning Agility

Timeline

Sales Representative

Gourmet Chocolaterie
08.2024 - Current

Remote Prequalifier

Rent to Own Services (Credit Repair Services, US Market)
02.2023 - 06.2023

Online English Tutor

Preply.com
07.2022 - 09.2023

Internet Sales

ThekawaiibearShop, ShopHaloLights,Vibenetics, OutdoorFiends.com
08.2020 - 06.2022

Master of Science - Applied Linguistics

University Mohamed Khider Biskra

Bachelor of Science - English Language And Literature

University Mohamed Khider Biskra

Bachelor of Science - Marketing

ISFCE

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Abir Abdesselam