Abdalhay Albanna
Ghent
Summary
Developed leadership and operational skills in fast-paced and customer-focused environment, seeking to transition into new field. Demonstrated strengths in team management and process optimization, ensuring efficient and effective outcomes. Ready to apply versatile skills in dynamic and challenging role. Hardworking and passionate with strong organizational skills eager to help the team to achieve company goals.
Overview
8
8
years of professional experience
Work History
Permanent Employee / Opening & Closing Manager
Frites Atelier
12.2024 - 03.2025
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store"s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for the opening shift.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Monitored staff performance during closings, providing constructive feedback to ensure continuous improvement in efficiency and effectiveness.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all closing transactions.
- Streamlined closing procedures, which significantly reduced processing times and errors.
ESL Teacher Partially Focused on Business English
Language Step
09.2020 - 02.2022
- Developed tailored lesson plans for individual students'' needs, resulting in increased comprehension.
- Implemented differentiated instruction techniques to accommodate diverse learning styles within the classroom.
- Utilized data-driven decision making to inform instructional planning, ultimately boosting student achievement levels.
- Increased cultural awareness among students by incorporating global perspectives into lesson content.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom organized, clean and safe for students and visitors.
- Conducted group lectures and small-group instruction to teach and reinforce concepts.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Created advanced job placement training focusing on promotions, career changes and career advancement.
ESL Teacher & Tutor
KMDSH School
09.2017 - 07.2020
- Educated students in basics of English grammar and conversational speaking.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Attended workshops to learn about student motivation and engaging learning activities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Administered and graded tests and assignments to evaluate student progress.
Education
Bachelor of Foreign Languages - English Language And Literature
L'viv University Named After Ivan Franko
L'viv, Ukraine06.2020
Skills
- Customer service focus
- Team Management
- Time management
- Attention to detail
- Interactive Teaching
- Coaching and Mentoring
- Problem-solving abilities
- Empathy and patience
- Workplace safety
- Operational efficiency
- Training and development
- Individual Instruction
- Effective communication
- Cultural Sensitivity
Chess, Table tennis and Cooking.
These hobbies keep me happy, energetic and focused.
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)
Ukrainian
Advanced (C1)
Russian
Upper intermediate (B2)
Timeline
Permanent Employee / Opening & Closing Manager
Frites Atelier
12.2024 - 03.2025
ESL Teacher Partially Focused on Business English
Language Step
09.2020 - 02.2022
ESL Teacher & Tutor
KMDSH School
09.2017 - 07.2020
Bachelor of Foreign Languages - English Language And Literature
L'viv University Named After Ivan Franko
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