Haifa Klifa
Zaventem
Summary
A highly organized and driven Account Executive with a proven history of fostering strong client relationships, crafting and executing effective sales campaigns, and leading teams of account managers. Proficient in analytics, leadership, and strategic problem-solving. Experienced in collaborating with multiple departments to align efforts and achieve company objectives, ensuring seamless operations and optimal outcomes. Adept at utilizing data-driven insights to inform decision-making and enhance sales performance, consistently exceeding targets and delivering exceptional client satisfaction.
Overview
10
10
years of professional experience
Work History
Account Executive
Teamleader
03.2023 - Current
- Lead and manage the entire sales cycle from initial contact to closing the deal.
- Conduct product demonstrations and presentations tailored to client needs.
- Develop and present proposals and quotations that address client requirements.
- Follow up diligently on proposals and negotiations to drive towards a successful close
- Monitor financial performance and report on key metrics.
- Gather and analyze customer feedback to improve products and services.
- Organize and participate in client events and meetings.
- Work closely with marketing, product development, and customer support teams.
Business Development Manager
Teamleader
04.2022 - 02.2023
- Research and identify potential leads within the French market using various tools and methods.
- Develop and maintain a pipeline of qualified leads.
- Conduct outbound calls, emails, and social media outreach to engage with prospects.
- Qualify leads by understanding their needs, challenges, and potential fit with the company’s offerings.
- Conduct discovery calls to gather detailed information about prospects.
- Conduct market research to identify trends, opportunities, and competitor activities in the French market.
- Analyze market data to refine target audience and outreach strategies.
Business Process Expert
METSÄ BOARD BENELUX
05.2020 - 01.2022
- Ensure that Business Processes are executed efficiently & identify developments
- Lead projects & coordinates resources for testings
- Cooperate with other departments
- Identify trainings needs & Harmonize best practices
- Create, maintain, train working instructions.
Customer Service Coordinator & KU
METSÄ BOARD BENELUX
11.2015 - 05.2020
- Providing customer service to a group of French customers & accounts
- Handle customer orders in SAP
- Monitor & keep age of stock
- Provide sales support
- Provide users support, trainings and keep them updated on business processes and rules.
Customer & Marketing Assistant
LA VALLÉE VILLAGE
09.2014 - 07.2015
- Formulate, direct and coordinate marketing activities & policies to promote products and services, working with advertising and promotion managers.
Education
Intercultural Studies and Applied Languages - English & Spanish Major Translation & Law
UNIVERSITÉ PARIS 7 DENIS DIDEROT
01.2014
English Language, Literature & Civilisation - English Literature
UNIVERSITÉ PARIS SORBONNE NOUVELLE PARIS 3
01.2011
Skills
- French - Native
- English - Fluent
- Spanish - Intermediate
- MS Office: Word - Excel - PowerPoint
- Slack/Hubspot/Lusha/Aircall/
Timeline
Account Executive
Teamleader
03.2023 - Current
Business Development Manager
Teamleader
04.2022 - 02.2023
Business Process Expert
METSÄ BOARD BENELUX
05.2020 - 01.2022
Customer Service Coordinator & KU
METSÄ BOARD BENELUX
11.2015 - 05.2020
Customer & Marketing Assistant
LA VALLÉE VILLAGE
09.2014 - 07.2015
Intercultural Studies and Applied Languages - English & Spanish Major Translation & Law
UNIVERSITÉ PARIS 7 DENIS DIDEROT
English Language, Literature & Civilisation - English Literature
UNIVERSITÉ PARIS SORBONNE NOUVELLE PARIS 3
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