SAYOOJ SREEDHARAN
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
6
6
years of professional experience
Work History
Retail Assistant
ESSO Rontec Red Dragon Cardiff
12.2022 - Current
- Efficiently addressed minor customer enquiries and grievances by using strong communication skills, leading to an impressive 95% customer satisfaction rate and enhanced customer retention
- Scanned and updated product prices by using sophisticated inventory management software to ensure precise pricing data and reduce pricing inconsistencies
- Responsible for producing daily sales reports to monitor performance and identify opportunities for enhancement.
Project Manager
Consultancy Challenge
07.2023 - 09.2023
- Successfully led the Idun Consultancy Challenge by performing thorough market and business analyses to formulate data-informed strategies and recommendations
- Displayed exemplary leadership skills in orchestrating team meetings, defining project milestones, and maintaining uninterrupted project advancement
- Proposed recommendations, such as enhancing brand visibility through marketing, optimising the website for a superior user experience, forging partnerships to elevate brand recognition, and employing CRM tools to boost customer engagement
- Drove project success through effective team coordination, insightful analysis, and innovative solution development
- Used the exceptional precision and writing capabilities for achieving an impressive score of 80%.
Data Insight Intern
Cobalt HR
10.2022 - 12.2022
- Successfully executed client surveys and meticulously organised the results for five clients for achieving a significant 50% enhancement in client satisfaction levels
- Developed detailed survey reports and conducted in-depth analysis of data from five surveys by pinpointing crucial trends and offering actionable recommendations to refine client services
- Conducted extensive research and endorsed the adoption of innovative survey analysis tools, which resulted in a remarkable 70% decrease in survey processing time and substantially improved efficiency in data analysis.
Systems Engineer
Tata Consultancy Services
12.2017 - 01.2020
- Coordinated the automation of repetitive processes by using Automation Anywhere and UiPath, and employed VBScript and Alteryx for Excel task automation, culminating in a remarkable 50% boost in operational efficiency
- Significantly decreased code redundancy by devising functions for repetitive steps to achieve a 60% reduction in script length, while enhancing code readability and maintainability
- Contributed to the development of comprehensive project documentation, including flow charts and diagrams by using Microsoft Word to facilitate accurate and efficient future project transcriptions
- Responsible for applying diverse quality assurance methodologies, including Waterfall and Agile to ensure the highest standards of project execution and delivery.
Education
MSc - Business Management
Cardiff Business School
2022
B Tech - Mechanical Engineering
Kannur University
2017
Skills
- Reliable and Responsible
- Creative Thinking
- Documentation And Reporting
- Cash Handling
- Inventory Tracking
- Complaint Handling
Accomplishments
- Business Analysis Foundations
- Root-Cause Analysis
- Uipath
- Automation Anywhere
Timeline
Project Manager
Consultancy Challenge
07.2023 - 09.2023
Retail Assistant
ESSO Rontec Red Dragon Cardiff
12.2022 - Current
Data Insight Intern
Cobalt HR
10.2022 - 12.2022
Systems Engineer
Tata Consultancy Services
12.2017 - 01.2020
MSc - Business Management
Cardiff Business School
B Tech - Mechanical Engineering
Kannur University
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