Marjolein Florquin
Senior Customer Success Manager
Mechelen
Summary
Passionate global business professional with history of managing high-value accounts and delivering impactful results. Adept in strategic client management and fostering long-term business relationships. Known for strong team collaboration and ability to adapt to changing needs, ensuring client objectives are met efficiently.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Enterprise Customer Success Manager
SAP
Chicago
01.2021 - Current
- Managing $50M portfolio of SAP’s global strategic accounts, including some of the world's largest and most complex enterprises
- Leading customer success initiatives with direct accountability for commercial outcomes — including renewals, upsells, and expansion revenue
- Developing and execute joint success plans aligned to customer business goals, digital transformation objectives, and KPIs
- Collaborate closely with Sales and Account Executives to co-own customer growth strategy and hit revenue and retention targets
- Conduct regular Quarterly Business Reviews (QBRs) with C-level stakeholders to showcase value delivered and identify new opportunities
- Partner with cross-functional teams (Product, Support, Services) to ensure delivery excellence and a seamless customer experience
- Proactively manage account health, mitigate risks, and maintain high Net Promoter Scores (NPS) across the portfolio
- Advocate for customer needs within SAP, influencing roadmap decisions and driving innovation that aligns with global enterprise priorities
- Stay ahead of SAP's evolving portfolio and industry trends to provide strategic, forward-looking guidance
Global Account Director Fellowship
SAP
Chicago
07.2022 - 02.2023
- Led strategic initiatives to generate demand and uncover transformation opportunities across business processes and technology landscapes
- Facilitated executive-level engagements such as Sustainability Labs to explore innovation and ESG-driven value creation
- Supported presales strategy by aligning SAP solutions (e.g., Sustainability, Analytics, Procurement) with customer priorities through tailored demos and use case discussions
- Enabled strategic account growth by identifying key levers for operational efficiency, scalability, and digital innovation
Customer Engagement Director, Procurement
SAP Ariba
Chicago
01.2018 - 01.2021
- Managing $8M portfolio of strategic global customers in SAP Procurement space
- Driving strategic direction in customer accounts to achieve adoption & consumption and drive value for customers to ensure cloud renewal
Manager, SAP Supply Chain Planning
Ernst & Young
Antwerp
09.2016 - 01.2018
- EMEA Integrated Business Planning Lead for Global Agribusiness Client
- Stakeholder and account management for Agribusiness client in EMEA
- Led EMEA pilot business transformation and cost optimization tool implementation (SAP IBP for Supply) for their short- and long-term planning cycles
- Participated in sales effort and proof of concept for IBP for Supply
Global Availability-to-Promise (GATP) Lead for Global Agribusiness Client
Ernst & Young
Detroit
11.2013 - 04.2016
- Led services sales efforts for GATP and supported two full project cycles
Manager, SAP Supply Chain Execution
IBM
Chicago
01.2010 - 01.2013
- EMEA Order-to-Cash Legal Lead for Construction and Equipment Company
SAP Consultant
IBM
Brussels
01.2007 - 01.2010
Education
Master of Science - Supply Chain Management
Michigan State University
Lansing, MI, USA 01.2014 - 08.2017
Master of Arts - International Relations and Conflict Management
Katholieke Universiteit Leuven
Leuven, Belgium 09.2006 - 06.2007
Bachelor - French and Spanish
Indiana University Purdue University Fort Wayne
Fort Wayne, IN, USA 08.2001 - 05.2006
Skills
Leading by Example
Diversity & Inclusion training
Interpersonal & Negotiation
Data-driven decision making
Stakeholder Management
Account Management
Project Management
Program Management
Change Management
Coaching
Timeline
Global Account Director Fellowship
SAP
07.2022 - 02.2023
Enterprise Customer Success Manager
SAP
01.2021 - Current
Customer Engagement Director, Procurement
SAP Ariba
01.2018 - 01.2021
Manager, SAP Supply Chain Planning
Ernst & Young
09.2016 - 01.2018
Master of Science - Supply Chain Management
Michigan State University
01.2014 - 08.2017
Global Availability-to-Promise (GATP) Lead for Global Agribusiness Client
Ernst & Young
11.2013 - 04.2016
Manager, SAP Supply Chain Execution
IBM
01.2010 - 01.2013
SAP Consultant
IBM
01.2007 - 01.2010
Master of Arts - International Relations and Conflict Management
Katholieke Universiteit Leuven
09.2006 - 06.2007
Bachelor - French and Spanish
Indiana University Purdue University Fort Wayne
08.2001 - 05.2006
Languages
Dutch
English
French
Spanish
German
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Industry Lines
- Public Sector
- Automotive
- Agri-business
- CPG
- Manufacturing
- Financial Services
Dual Citizenship
Belgian / American
Interests And Extracurricular
- SAP Business Women’s Network Chicago Chapter Lead
- International Travel
- Volunteering and mentoring
- Big Brother Big Sister Chicago
Industry Lines
- Public Sector
- Automotive
- Agri-business
- CPG
- Manufacturing
- Financial Services
Dual Citizenship
Belgian / American